Who we are

Our website address is: https://everythingcrafty.co.uk

Data

This Privacy Policy describes how and when I (Everything Crafty) collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com, Facebook.com or any of their related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Facebook, Paypal, or any third party services you access when placing an order with me. You can reference the Etsy, Facebook and Paypal Privacy Policy to learn more about their privacy practices, see links below.

Etsy; https://www.etsy.com/uk/legal/privacy/

Facebook; https://www.facebook.com/about/privacy/

Paypal; https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Information I Collect

To fulfil your order, you must provide me with certain information;

  • If ordering via Etsy you authorised Etsy to provide these details to me
  • If ordering via Facebook.com you provide these details to me, and in turn when paying via Paypal you authorise Paypal to provide details to me
  • If completing the ‘Contact Us’ form on this website you provide these details to me

This includes (but is not limited to) your name, email address, postal address, payment information, and the details of the product(s) that you’re ordering. You may also choose to provide me with additional personal information (Custom orders, as an example), if you contact me directly.

Why I Need Your Information & How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing & Disclosures

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfer of Personal Information Outside of the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.  All my devices back up to Apple iCloud, in an encrypted format, no one else, not even Apple, can access the encrypted information. Full details of Apple’s iCloud Privacy Policy; https://support.apple.com/en-gb/HT202303

Your Rights

I

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, We, Helen & Matthew Galley, are the data controller of your personal information. If you have any questions or concerns, you may contact us at [email protected]. Alternately, you may write to us at:

Helen & Matthew Galley, Everything Crafty, Rose Ash Cottage, Rose Ash, Devon, EX36 4RA

If you wish to access, correct or delete personal information held by Etsy, Paypal or Facebook (to name a few third parties), you may contact them at;

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